US & Gulf Region Specialist Agency

Medical Billing That
Pays You Back Your Time

NovaCare is a specialist agency that connects your practice with expert billing professionals and transcriptionists β€” so you can focus entirely on patient care. We work in your time zone, on your schedule.

98%
First-Pass Claim
Acceptance Rate
24h
Avg Transcription
Turnaround
30+
Medical Specialties
Covered
Your
TZ
We Work in
Your Time Zone

Trusted by physicians across the US & Gulf

What We Do

Complete Back-Office Support
for Your Practice

From the first patient visit to the final payment β€” NovaCare's agency manages the entire revenue cycle so nothing falls through the cracks.

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Medical Billing & Coding

Accurate ICD-10 & CPT coding, claims submission, denial management, and AR follow-up to maximise your collections with fewer rejections.

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Medical Transcription

Submit your audio and receive formatted clinical documents β€” SOAP notes, operative reports, discharge summaries β€” within 24 hours.

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Revenue Cycle Management

Eligibility verification, prior authorisations, patient billing, payment posting, and clear monthly KPI reporting β€” all managed by our agency.

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Our Reach

Serving Physicians Across
Two Regions

Whether you practice in the United States or the Gulf, NovaCare delivers the same precise, reliable service β€” in your time zone.

Market

United States

Full-service billing and transcription across all 50 states for solo and multi-provider practices.

Market

Gulf Region

DHA, CHI, and NHIC-compliant billing for private practices across UAE, Saudi Arabia, and Qatar.

United States Β· Solo Practitioners

Billing that works as hard as you do.

Running a solo practice means wearing every hat β€” doctor, manager, and business owner. We take the billing hat off completely.

What we handle for solo practitioners
  • Full claim coding using ICD-10-CM and CPT codes
  • Electronic claim submission to Medicare, Medicaid, and all private insurers
  • Pre-authorization requests and follow-ups
  • Denial management and appeals β€” we fight rejections so you don't have to
  • Medical transcription β€” send us your voice notes, get back clean reports
  • Weekly collection reports so you always know your numbers
The result: Less time on paperwork. Faster payments. Fewer rejections.
United States Β· Group Practices

One billing team. Every provider covered.

Managing billing across multiple providers creates complexity β€” different specialties, different payer mixes, different documentation styles. We handle it all under one roof.

What we handle for group practices
  • Multi-provider claim management under one account
  • Specialty-specific coding for each provider (dermatology, gynecology, pediatrics, orthopedics, and more)
  • Coordination of benefits across multiple insurers
  • Individual provider performance reports and collection tracking
  • Transcription for all providers β€” any volume, consistent turnaround
The result: One point of contact. Zero billing chaos.
United States Β· Multi-Specialty Clinics

Every specialty coded correctly. Every time.

Different specialties have different coding rules, different payer requirements, and different documentation standards. Generic billing gets it wrong. Specialized billing gets you paid.

What we handle for multi-specialty clinics
  • Specialty-specific ICD-10-CM and CPT coding per department
  • Separate payer rule management per specialty
  • High-volume claim processing with consistent accuracy
  • AI-assisted coding reviewed by experienced human coders β€” hybrid model for speed and accuracy
  • Full transcription services across all specialties
  • Denial trend analysis β€” we identify patterns and fix root causes, not just individual rejections
The result: Accurate coding across every specialty. One unified billing operation.
Gulf Region Β· UAE πŸ‡¦πŸ‡ͺ

DHA-compliant for Dubai. DOH-compliant for Abu Dhabi. We cover both.

The UAE is unique β€” different emirates have different regulators. Dubai follows DHA rules. Abu Dhabi follows DOH rules. Northern Emirates follow MOHAP. One billing agency needs to know all three. We do.

The UAE billing system at a glance
Dubai RegulatorDubai Health Authority (DHA)
Abu Dhabi RegulatorDepartment of Health (DOH)
Claims PlatformeClaimLink β€” fully electronic, no paper allowed
Diagnosis CodingICD-10-AM (Australian Modification)
Procedure CodingCPT codes (widely used in UAE private sector)
Inpatient GroupingAR-DRG (DRG-based reimbursement)
Insurance ModelMandatory for all residents β€” expanded across all emirates January 2025
Payment TimelineInsurers must pay within 45 days of first submission (DHA regulation)
What we handle for UAE private practices
  • ICD-10-AM and CPT coding compliant with DHA and DOH standards
  • Electronic claim submission through eClaimLink
  • Pre-authorization management β€” elective outpatient auths within 6-hour insurer window
  • Denial management and appeals under DHA claims policy
  • Medical transcription β€” English and Arabic bilingual capability
  • Fitness certificates and visa medical reports
Why it matters: As of January 2025, health insurance is mandatory across all UAE emirates β€” meaning more insured patients, more claims, and more billing complexity for every clinic.
Gulf Region Β· Saudi Arabia πŸ‡ΈπŸ‡¦

Fully NPHIES-compliant billing for private practices in the Kingdom.

Saudi Arabia has the most structured medical billing system in the Gulf β€” and the rules are strict. The Council of Health Insurance (CHI) governs every claim. We know every requirement.

The Saudi billing system at a glance
RegulatorCouncil of Health Insurance (CHI) + Ministry of Health
Claims PlatformNPHIES β€” National Platform for Health Information Exchange
Diagnosis CodingICD-10-AM (Australian Modification β€” not the US version)
Procedure CodingSBS β€” Saudi Billing System codes (updated to Version 2, 2023)
Inpatient GroupingAR-DRG Version 9.0
Insurance ModelMandatory employer-provided private insurance for all staff
What we handle for Saudi private practices
  • ICD-10-AM diagnosis coding and SBS procedure coding β€” fully updated to current standards
  • Electronic claim submission through NPHIES
  • Pre-authorization management with Saudi insurers
  • Denial management and resubmission
  • Medical transcription including English-Arabic bilingual reports
  • Fitness certificates and employment medical reports β€” high-volume in the Kingdom
Why it matters: Saudi Arabia's billing system was significantly updated in 2021 (NPHIES launch) and 2023 (SBS Version 2). Many small clinics are still catching up. We're already there.
Gulf Region Β· Qatar πŸ‡ΆπŸ‡¦

NHIC-compliant billing for private practices in Qatar's growing healthcare market.

Qatar's private healthcare market is expanding fast β€” driven by a large expat population, all of whom require health coverage. The National Health Insurance Company (NHIC) manages the national Seha scheme. We know how to navigate it.

The Qatar billing system at a glance
RegulatorNational Health Insurance Company (NHIC)
National SchemeSeha β€” Qatar's national health insurance program
Claims ProcessingVia TPA (Third-Party Administrator) contracted by NHIC
Diagnosis CodingICD-10-AM
Inpatient GroupingAR-DRG
Insurance ModelExpanding mandatory coverage for residents and expat workers
What we handle for Qatar private practices
  • ICD-10-AM coding compliant with NHIC requirements
  • Claim submission through NHIC's approved channels
  • Pre-authorization and insurer liaison
  • Denial and rejection management
  • Medical transcription β€” English and Arabic bilingual
  • Employment medicals and fitness certificates β€” very high demand in Qatar's expat-heavy market
Why it matters: Qatar's private clinic market is still maturing β€” which means competition among billing agencies is low and demand for professional billing support among clinic owners is high. There's never been a better time to get your billing right.
For All Markets

Pricing, Turnaround & Data Security

Billing Pricing

5–8%
Percentage of collections
You only pay us when you get paid. No upfront fees. No locked contracts.

One-time setup fee applies on onboarding.

Transcription Rates

MarketPer line (65 characters)
United States$0.12 per line
UAEAED 0.44 per line
Saudi ArabiaSAR 0.45 per line
QatarQAR 0.44 per line
Bilingual EN + AR+20–30% premium
Priority / same-dayAdditional charge applies

Volume discounts available for high-output practices.

Turnaround Times

  • Claim submission β€” within 24 hours of receiving patient documentation
  • Transcription (standard) β€” 24 to 48 hours
  • Transcription (priority / same-day) β€” available on request
  • Pre-authorization follow-up β€” same business day

Data Security

All patient data is handled through encrypted, secure transfer channels. Our workflows are HIPAA-aligned β€” the international gold standard for healthcare data privacy.


No data is ever transferred via WhatsApp or unsecured email. Your patients' information is safe with us.

Take the First Step

Ready to Simplify Your
Billing Workflow?

Schedule a free, no-obligation consultation. We'll walk through your current setup and show you exactly how NovaCare can help β€” in your time zone.

Contact Us Today